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What is the Return Policy?

All damaged goods must be reported within 24 hours of the receipt of goods to

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, lotions, powders, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1108 Union Road Suite A, Gastonia, North Carolina US 28054.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 1108 Union Road Suite A, Gastonia, North Carolina US 28054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you do not like your purchase and wish to return it to us.  The item must be in NEW, Unused condition.  You are responsible for the cost of shipping the item back to us.  Shipping costs, Insurance & Rush Fees are NOT refundable! 

If your order received FREE shipping then a charge of $5 per item will be taken out of the refund given back to your credit card to cover our shipping and processing fees.

*Customized or monogrammed items CAN NOT BE RETURNED OR EXCHANGED for ANY reason NO EXCEPTIONS!  Please make sure you enter the correct initials or names when placing your order!

*There are NO RETURNS on Gift Cards.  Gifts cards are used until completely depleted.  No cash back. 


How can I get help if I need it?

We are always striving to provide the best customer service in the industry. 

Email us at:

Call us at:       (704) 862-0601

or use our online chat service by clicking the button on the right "chat with us"


Is it safe for me to use my credit card when placing an order?

Yes, we at have a completely secure merchant account system that automatically checks your credit card account.

The process is handled via a secure encrypted service that is designed to protect your privacy. updates its encryption software daily to ensure that ALL of your information is safe.  Our staff are trained to spot fraudulent charges.

We also utilize Shopify systems and SSL encryption to ensure that your information is safe.


How will my product be shipped?

Most of products are shipped via the United States Postal Service. However, we reserve the right to use UPS or FedEx at the standard shipping rates.

For FREE shipping offers, your shipment will be shipped in whatever method our shipping department decides to best fit. 

Some products will require special handling due to their size; in this case you will be notified prior to the product being shipped.

We reserve the right to use other methods other than USPS for Free shipping.


How long will the shipping process take?

Products take 1-12 business days, depending on destination and shipping method.


When will my order be shipped?

All orders will generally be processed within 72 hours unless RUSH PROCESSING is selected at checkout.  Rush service guarantees processing within 12 hours.

All custom monogrammed or personalized orders have a additional processing time of 5 days.

For orders from within the Continental US, the USPS Standard Ground will generally deliver in 1 to 12 business days unless expedited shipping services are requested.

All orders will generally be shipped USPS Standard Ground unless other option is selected.


What do the shipping and handling charges include?

The shipping cost you pay includes the "actual" shipping cost from the service provider plus our overhead shipping costs to cover shipping personnel, courier service, returns, and other handling and shipping related costs.

This results in a difference between the "stamp" on your package and what you paid for shipping.


Are your prices competitive? attempts to be as competitive as possible. There will always be cheaper products available; often these products are inferior and do not offer the value that we at are accustomed to. prides itself on offering the best product for the best price. Does our competition make this same promise, we should hope so.

If you find one of our products advertised for a lower price, let us know and we can probably match or beat any competitor.


Do you stock everything you advertise?

We try to stock the main stream items that we sell on a repetitive basis. Due to the fast movement of some articles, back order situations do occur. In these circumstances, you would be notified, and a date of delivery would be stated.


Do we honor international orders?

We can honor international orders on a individual basis.  We do not offer free shipping for international orders.  Please contact us via email or phone in order to setup an order.
You are responsible for all shipping charges to out of US locations.

Are you going to sell my name or e-mail address to anyone? will not in any way, shape or form, sell or exchange our customers' names or any other information to anyone for any reason, period!



Do you charge sales tax?

North Carolina customers will be required to pay a 6.75% sales tax on all purchases.

No sales tax is required from any other state at this time.


Can I track the progress of my order?

YES!  Please do.  You can track your order by going to the top of our home page and clicking on the "Track My Order" link. 

All you will need is your order number and viola, you can see shipping information, notes, dates, times and details of the order. 

Sometimes we will post notes on the order that may need your attention.  So please keep track of your order online.


What credit/debit cards do you accept?

We accept Visa, MasterCard, Discover, Dinners Club and American Express through OUR processors. 

Now we also offer PayPal checkout for those who choose to utilize this service.


Why does my order keep getting declined or receiving an error?

First, because we ensure your security while checking out we verify an address match with your credit card company and the address provided to us on the order form.  If the two match exactly your order is processed, if not your order is declined.

To make sure your order is NOT DECLINED, make sure you enter the same information that your credit card statement shows.  Also ensure that the CVV2 Code matches the back of your card exactly.

These steps are here for your protection and we apologize if they sometimes become a hindrance.  We would rather loose a sale and keep our security standards high for your safety than take peoples money fraudulently.  Please understand.

If you still run into issues please contact us immediately so that we may process your order over the phone.